Office hours:
Monday, Tuesday and Thursday: 9am to 5pm
Wednesday: 11am to 6:30pm
Friday: 7:30am to 3:30pm
NEW PATIENT APPOINTMENTS: Please call during office hours to schedule an appointment. Please plan on a 2 hour visit. New patient registration forms can be filled out at the time of your appointment or downloaded from our website and brought with you to your appointment.
SICK APPOINTMENTS: We make every attempt to schedule a patient for a sick visit on the day they call. However, if our schedule does not allow we may need to schedule for the next day. If the problem is an emergency please advise the receptionist so that we can try to accommodate you as soon as possible. If your child is experiencing anaphylactic symptoms from a food allergy we advise you to go to the nearest emergency room. Please notify our office afterwards if your child received Epinephrine and subsequently went to the ER.
ALLERGY SHOT APPOINTMENTS: All allergy shots are scheduled during the same hours as our office hours. You may book multiple appointments in advance if you have a preferred time and date. There is a customary 20 minute waiting period after injections unless an early release form is signed.
AFTER HOUR EMERGENCIES: The answering service will answer calls on weekends and after hours. Please try to limit after hour calls for urgent matters or severe emergencies.
BILLING: Co-pays are due at the time of your office visit. We recognize that insurance plans have become complicated regarding covered services. If you should have any questions regarding our fees or your bill please discuss this with our office manager or billing secretary.
WAITING ROOM AND EXAM ROOM ETIQUETTE: Out of respect for our asthmatics and non-allergic rhinitis patients please do not wear colognes or perfume in our office. Additionally we ask that no eating or drinking is done out of respect for our food allergic patients.
SCHOOL FORMS AND DAYCARE FORMS: We require a two week prior notification and a $5 fee for completion of any school forms or day care forms. Please do not expect your form(s) to be completed at the time of your office visit. Please fill in any information to the best of your ability such as address, date of birth or food allergies. We will mail your form(s) back to you if a self- addressed stamped envelope is provided; otherwise we will call you to let you know your forms are ready to be picked up.
NO SHOW FEE: A $25 no show fee is charged to those patients who schedule and then subsequently fail to show up for their appointment. Missed appointments create scheduling problems because we are unable to offer sick appointments and preferred time slots to other patients.
Office and mailing address:
Jeffrey B. Rockoff, M.D.
Phone: (716) 874-8980
2540 Sheridan Drive
Tonawanda, New York 14150